Política de privacidad

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Privacy Policy

Last updated: July 15, 2026

PitchPets operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). PitchPets is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with our Services:

Contact Details: Name, billing address, shipping address, phone number, and email address.
Financial Information: Credit card, debit card, or other payment card information, transaction details, form of payment, and payment confirmation details (processed securely via our payment gateways).
Account Information: Username, password (encrypted), security questions, and settings preferences.
Transaction Information: The items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications: Any information you include in communications with us, such as customer support inquiries.
Device & Usage Information: IP address, device/browser details, network connection, and information regarding how and when you navigate our website.

2. Personal Information Sources

We collect personal information from the following sources:

Directly from You: When you create an account, make a purchase, or contact our support.
Automatically Through Cookies: When you visit our website, we automatically collect device and usage details using cookies and similar tracking technologies.
From Service Providers & Partners: Such as payment processors, shipping/fulfillment partners, and data analytics providers.

3. How We Use Your Personal Information

We use your personal information to run our business and provide you with a seamless experience:

To Fulfill Orders & Contracts: To process payments, arrange shipping, facilitate returns, and manage your customer account.
Marketing & Advertising: To send you promotional emails (which you can opt-out of at any time) and to show you targeted ads based on your interests.
Security & Fraud Prevention: To protect our website, secure your payments, and detect/investigate potential fraudulent activity.
Customer Support: To communicate with you, resolve technical issues, and improve our services.
Legal Compliance: To comply with applicable laws, respond to legal requests, or enforce our terms and policies.

4. How We Disclose Personal Information

We do not sell your personal data. However, we may share your information with trusted third parties to help run our business:

With Shopify & Essential Vendors: For hosting, website maintenance, payment processing, shipping, and data analytics.
With Marketing Partners: To deliver personalized ads and marketing campaigns.
For Legal Reasons: If required by law, to protect our rights, or in connection with a business merger or acquisition.

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website to improve their services. Information you submit will be transmitted to and shared with Shopify (which may store data in countries outside where you reside, including the United States).

For more details about how Shopify handles data, please read the Shopify Consumer Privacy Policy.

6. Your Rights and Choices

Depending on where you live (such as the EU/EEA or certain US states), you may have the following rights regarding your personal information:

Right to Access / Know: Request a copy of the personal data we hold about you.
Right to Delete: Request that we delete your personal data.
Right to Correct: Request corrections to inaccurate information.
Right to Opt-Out of Targeted Advertising: Opt-out of data sharing for personalized ads.
Right to Object / Restrict Processing (EEA/UK): Ask us to stop or limit the processing of your data.
Withdraw Consent: Withdraw consent at any time where we rely on it to process your data.

To exercise any of these rights, please contact us at info@benefitivo.com. We will verify your identity before processing your request.

7. International Data Transfers

As we operate from Lithuania (EEA), any data transferred outside the EEA or the UK (such as to Shopify servers in the US) is protected under recognized legal transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs), ensuring your data remains secure and private.

8. Contact Us

For the purposes of applicable data protection laws (such as GDPR), we are the data controller of your personal information. If you have any questions, complaints, or wish to exercise your privacy rights, you can reach us at: