Terms of Service

Last updated: July 15, 2026

OVERVIEW

Welcome to PitchPets! The terms "we", "us" and "our" refer to PitchPets. PitchPets operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). PitchPets is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services.

To use the Services, including accessing or browsing our online store or purchasing any of our products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products (including our 3D-printed pet houses and accessories) in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to your device settings.

We do not warrant that the appearance or quality of any products, services, or information purchased or obtained by you will meet your expectations, or be exactly the same as depicted or rendered in our online store.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. PitchPets reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance and process your payment. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted due to our immediate production or shipping process.

Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy.

You represent and warrant that your purchases are for your own personal use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, or customs import charges.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You represent and warrant that:

1. The payment information you provide is true, correct, and complete.

2. You are authorized to use such payment method.

3. You will pay all charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product designs, video, and audio, and the design, selection, and arrangement thereof, are owned by PitchPets, its affiliates or licensors and are protected by copyright and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any of the material on the Services without our prior written consent.

SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide you with access to third-party tools or include links to third-party websites. We have no control over these tools or websites, and we provide access "as is" and "as available" without any warranties. Any use by you of optional third-party tools is entirely at your own risk and discretion.

SECTION 8 - RELATIONSHIP WITH SHOPIFY

PitchPets is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with PitchPets. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and PitchPets. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with PitchPets.

SECTION 9 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

SECTION 10 - FEEDBACK AND SUBMISSIONS

If you submit any ideas, suggestions, reviews, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and display such Feedback for any purpose, including commercial use.

SECTION 11 - PROHIBITED USES & AGENT TERMS

You may access and use the Services for lawful purposes only. You are prohibited from using AI tools, scrapers, robots, spiders, or any automated process to access, monitor, copy, or interact with our Services without our explicit prior written consent.

Agent Terms: Any software or service that takes autonomous actions (an "Agent") on your behalf must identify itself in all HTTP/HTTPS requests by disclosing its name in the request's user agent string as: Agent/[agent name]. Agents must not mimic human behavior, bypass CAPTCHAs, or circumvent security measures designed to limit automated access.

SECTION 12 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL PITCHPETS, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR LICENSORS, OR THOSE OF SHOPIFY, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND arising from your use of the Services or any products procured using the Services.

SECTION 13 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Lithuania. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Vilnius, Lithuania.

SECTION 14 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@benefitivo.com.

Our official business contact information is posted below:

• Trading Name / Brand: PitchPets

• Legal Entity: MB Benefitivo

• Business Address: V. Nagevičiaus g. 3, 08237 Vilnius, Lithuania

• Email: info@benefitivo.com

• Phone Number: +370 68 414338

• Business Registration Number: 306390108